Privacy policy

Data protection policy under the General Data Protection Regulation (GDPR).

1) Information on the collection of personal data and contact details of the data controller

1.1 We are delighted that you have visited our website and are interested in our services. We hereby inform you about the processing of your personal data when using our website. Personal data is any data with which you can be personally identified.

1.2 The person responsible for processing the data on this website is, within the meaning of the General Data Protection Regulation, Carrelages Dino De Cecco, 3-5 Rue du Walebroch L-9291 Diekirch, tel +352 80 43 86, dino@dino-online.lu. The controller of personal data is the natural or legal person, public authority, department or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

2) Data collection when visiting our website

When you use our website, we collect only the data transmitted by your browser to our server (the “Server-Logfiles”). Thus, when you visit our website, only the following data, which is technically necessary for us to present the website to you, will be collected:

Website and pages visited
Date and time of access to the site
Amount of data sent (in bytes)
The source/reference from which you consulted our site
Browser used
The operating system
IP address used (in anonymous form)

Processing is carried out in accordance with Article 6 paragraph 1 point f) RGPD in our legitimate interest in improving the stability and functionality of the website. Under no circumstances will the data be passed on or used for any other purpose. In any case, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3) Cookies

To make your visit to our website more attractive and to enable you to use certain functions, we use cookies on various pages. A cookie is a small text file stored by your browser on your terminal’s hard disk. Some cookies are deleted at the end of your browsing session, i.e. when you close your browser (“session cookies”). Other cookies, however, remain on your terminal and enable our company and our partners (third-party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are used, they individually collect and process user-specific information such as browser data, location data or IP address values. However, persistent cookies are automatically and systematically deleted after a predetermined period, which may vary depending on the nature of the cookie.

In some cases, cookies are used to simplify the ordering process by allowing certain settings to be saved (for example, by storing the contents of a virtual shopping cart for a subsequent visit). In the event that personal data is processed by the cookies we use, the processing is carried out in accordance with the provisions of Article 6(1)(b) RGPD for the performance of the contract or, in accordance with Article 6(1)(f) RGPD, to safeguard our legitimate interest in providing our website with the best possible functionality and enabling a user-friendly and efficient configuration of the website.

We work with advertising partners who help us to make our website more attractive. To this end, cookies from partner companies are also stored on your hard drive when you visit our website (“third-party cookies”). In the following, you will find separate and individual information on the respective use of this type of cookie and the scope of the information collected.

Please note that you can set your browser to notify you of the presence of cookies and to allow you to decide whether or not to accept them, either individually or in general. The management of cookie settings is specific to each browser. Please refer to your browser’s help menu to find out how to configure your settings.

Information on how to set cookies on the various browsers can be found under the following links:

Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Chrome : https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=fr
Safari : https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=fr_FR
Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

Your consent applies to the following domains: dino-online.lu, google.com and vimeo.com.

Please note that the functionality of our website may be limited if you refuse the use of cookies.

Consult the complete list of cookies used on this website

4) Making contact

Personal data is collected when you contact us (e.g. via the contact form or by e-mail). Data collected via the contact form can be consulted from the same form. This data is stored and used for the sole purpose of responding to your request and enabling contact to be made, as well as the corresponding technical administration. Data processing is carried out, where applicable, in accordance with the provisions of Article 6(1)(f) RGPD on the basis of our legitimate interest in responding to your request.
In addition, if the purpose of your contacting us is to conclude a contract, your data will be processed on the basis of Article 6(1)(b) RGPD.

Once the final processing of your request has been completed, i.e. when it can be deduced from the circumstances that the situation has been definitively clarified and there is no remaining legal obligation to retain your data, your data will be deleted immediately.

5) Data processing when opening a customer account and in the context of contract execution

Pursuant to Article 6(1)(b) RGPD, personal data may also be collected and processed if you provide it to us for the performance of a contract or for the opening of a customer account. The data collected can be viewed from the same form. You may delete your customer account at any time by contacting the data controller at the above address.

We store and use the data you have provided for the purpose of fulfilling contracts. After completion of the contract or after deletion of your customer account, your data will be blocked in consideration of tax and commercial retention periods and then deleted on expiry of these periods, unless you have expressly consented to further use of your data or further use permitted by law has been provided for by our site and detailed in the following.

6) Using videos

This website uses the Vimeo integration feature to display and play videos from the “Vimeo” provider, which belongs to Vimeo, Inc. 555 West 18th Street, New York, New York 1001.
According to the information provided by “Vimeo”, no cookies are used for analysis or advertising purposes.
The only cookies created are for the purpose of using the video player’s functionalities.

Further information on “Vimeo” data protection can be found in the provider’s data protection declaration at https://vimeo.com/cookie_policy.

7) Google Universal Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses small text files placed on your computer (“cookies”) to help us analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

This website uses Google Analytics exclusively with the “_anonymizeIp()” extension. This extension anonymizes the IP address by shortening it, thus excluding any direct personal link with the user.

As a result of the extension, your IP address will first be abbreviated by Google in the member states of the European Union or in the signatory states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and then abbreviated. In this case, data processing is carried out in accordance with Article 6, paragraph 1, point f) in our legitimate interest in the statistical analysis of user behavior and for optimization and marketing purposes.

Google will use this information on our behalf to analyse your use of the website, to compile reports on its activity and to provide us with other services related to the use of the website. The anonymized IP address transmitted by your browser as part of the Google Analytics service is not combined with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser. In this case, you may not be able to use all the functions of this website.

You can also prevent Google from collecting and processing data about your use of the website (including your IP address) that is generated by the aforementioned cookie by installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=fr
As an alternative to the browser plugin or for browsers on mobile devices, we invite you to click on the link below to set up an opt-out cookie that will prevent any future data collection by Google Analytics (this opt-out cookie works only for this browser and only for this domain. So if you delete your cookies in the browser, you’ll need to click this link again):
Disable Google Analytics

Google LLC, based in the USA, is a member of the EU-US Data Protection Shield (Privacy Shield), which aims to ensure the protection of personal data that is transferred from a member state of the European Union to the USA.
This website also uses Google Analytics to cross-analyze visitor flows independently of the user device and by means of a user ID. You can deactivate visitor flow cross-analysis from your customer account under “My data” then “Personal data”.
You can find further information on how Google Analytics processes user data in Google’s data protection declaration: https: //support.google.com/analytics/answer/6004245?hl=french.

8) Tools and miscellaneous

8.1 Google Maps
On our website, we use Google Maps (API) from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service that displays interactive maps (of countries) for the purpose of visually displaying geographical information. Using this service will show you our location and make it easier for you to find us.
When you access sub-pages that contain the Google Maps, information about your use of our website (such as your IP address) is transmitted to and stored by Google on servers in the United States. This is irrespective of whether Google provides you with a user account with which you are logged in or whether a user account exists. If you are connected to Google, your information will be associated directly with your account. If you do not wish to be associated with your Google profile, you must log out before activating the button. Google saves your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation takes place in particular in accordance with the provisions of Article 6 paragraph 1 point f RGPD on the basis of Google’s legitimate interests in the insertion of personalized advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles. To exercise this right, please contact Google.
Google LLC, based in the USA, is a member of the EU-US Data Protection Shield (Privacy Shield), which aims to ensure the protection of personal data that is transferred from a member state of the European Union to the USA.
If you do not agree to the future transfer of your data to Google in connection with the use of Google Maps, it is also possible to completely block the Google Maps web service by deactivating the JavaScript application in your browser. In this case, Google Maps and thus the display of the map on this website can no longer be used.
Google’s terms of use can be found at https://policies.google.com/terms?hl=fr.
Additional terms of use for Google Maps can be found at https://www.google.com/intl/fr-CA_US/help/terms_maps.html.
Detailed information on data protection in connection with the use of Google Maps can be found on the Google website (“Google Privacy Policy”): https: //myaccount.google.com/intro/privacy?hl=fr#.

8.2 Google WebFonts
This site uses web fonts provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”) to achieve a uniform presentation of typography. When you call up a page, your browser loads the required web fonts into the browser cache to display text and typography correctly.
To do this, the browser you are using must connect to Google’s servers. This enables Google to know that our website has been consulted via your IP address. The use of Google Web Fonts is in our interest in a uniform and attractive presentation of our online offerings. This is a legitimate interest within the meaning of Article 6 paragraph 1 point f RGPD. If your browser does not support web fonts, a default font is used by your computer.
Google LLC, based in the USA, participates in the EU-US Data Protection Shield (Privacy Shield), which aims to ensure the protection of personal data that is transferred from a member state of the European Union to the USA.
Further information on Google Web Fonts can be found at
https://developers.google.com/fonts/faq and in Google’s privacy policy: https: //policies.google.com/privacy?hl=fr.

9) Types of personal data collected and processed

The following types of personal information may be collected, stored and used:

Name
First name
Address
Address of site(s)
Site contact persons
Phone
Cell phone
E-mail address
Any other personal information you have sent us.

If you have any further questions regarding the collection and storage of your personal data, please contact us at the following address:
Carrelages Dino De Cecco
3-5 Rue du Walebroch
L-9291 Diekirch
Tel: (+352) 80 43 86
Email address: dino@dino-online.lu

12) Transfer to third parties

Carrelages Dino De Cecco may share your personal data with its third-party service providers, such as IT service providers, in order to provide you with high-quality services.
Third parties, acting in our name and on our behalf, will receive your personal information, but only for the specific purposes assigned to them. Carrelages Dino De Cecco ensures that these third parties have the same legal obligations regarding the protection of your personal data and considers them responsible for any possible breach of confidentiality, privacy or security.
We enter into confidentiality and data processing agreements with partners to ensure that they comply with high levels of confidentiality and best practices with regard to privacy and security standards, and we regularly review these standards and practices.

13) Rights of the person concerned

13.1 The applicable data protection regulations grant you rights (rights of information and intervention) vis-à-vis the data controller, of which we inform you below:

Right of access to information (art. 15 RGPD)
Right of rectification (art. 16 RGPD)
Right to erasure or “Right to be forgotten” (art. 15 RGPD)
Right to limit processing (art. 18 RGPD)
Right to information (art. 19 RGPD)
Right to data portability (art. 20 RGPD)
Right to withdraw consent (Art. 7 (3) RGPD)
Right to claim

13.2 RIGHT TO OBJECT
IF WE PROCESS YOUR PERSONAL DATA ON THE GROUNDS THAT THERE ARE LEGITIMATE AND COMPELLING GROUNDS THAT OVERRIDE YOUR OWN INTERESTS, YOU MAY OBJECT TO SUCH PROCESSING AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
IF YOU EXERCISE THIS RIGHT TO OBJECT, THE PROCESSING OF THE DATA CONCERNED WILL CEASE IMMEDIATELY. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN PROVE THAT CONTINUED PROCESSING IS JUSTIFIED ON LEGITIMATE AND IMPERATIVE GROUNDS WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR IF CONTINUED PROCESSING ENABLES US TO ESTABLISH, EXERCISE OR DEFEND LEGAL CLAIMS.
WHERE WE PROCESS YOUR PERSONAL DATA FOR CANVASSING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR DATA FOR SUCH CANVASSING PURPOSES BY FOLLOWING THE PROCEDURES DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT TO THE PROCESSING OF YOUR DATA FOR CANVASSING PURPOSES, YOUR DATA WILL NO LONGER BE PROCESSED FOR THESE PURPOSES.

14) Retention period for personal data

The retention period for personal data is determined by the applicable legal retention period (e.g. commercial and tax retention periods).
After the expiry of these periods, the corresponding data will be systematically and regularly deleted, provided they are no longer required for the performance or initiation of the contract and/or there is no longer any legitimate interest in their retention.